Your celebration is important. When you book through Mero Najik, every service comes with our protection guarantee. If something goes wrong, we have your back.
Our guarantee covers the most common issues that can arise with celebration services
If your booked vendor fails to show up on the event day without prior notice, we will work with the vendor to resolve the situation and help arrange an alternative vendor if possible.
If the service delivered is significantly different from what was agreed upon in the quote, we will mediate between you and the vendor to reach a fair resolution.
All guarantee claims are reviewed within 48 hours. Our team works to resolve disputes quickly so your celebration plans stay on track.
Every vendor on Mero Najik goes through a verification process. We check business registration, portfolio authenticity, and customer references.
Filing a guarantee claim is simple and straightforward
Go to your booking in the dashboard and click 'Report a Problem'. Describe what happened in detail so our team can understand the issue.
Our team reviews your claim within 48 hours. We may contact both you and the vendor to understand the situation fully.
Based on our review, we will mediate a fair resolution. This may include the vendor resolving the issue directly, Mero Najik mediating a solution between both parties, or the claim being declined with a clear explanation.
The following situations are not covered under the Mero Najik Guarantee:
Our support team is here to help. Reach out anytime.
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Mero Najik Guarantee